Terms and Conditions

Privacy Policy

1 The following definition and rules of interpretation apply in these conditions.

1.1 Definitions

Bespoke Goods: the Goods with are tailor-made, made-to-measure or personalised to your requirements.

Business Day: a day other than Saturday, Sunday, or public holiday in England, when banks in London are open for business.

Charges: the charges payable by you to us for the supply of the Goods in accordance with clause 9.

Collection Goods: the Goods which are not Bespoke Goods.

Goods: the goods, or any part of them, set out in the Order, including Bespoke Goods and Collection Goods.

Order: your order for Bespoke Goods and/or Collection Goods (whichever is applicable) in accordance with clause 2.2.

Terms and Conditions: the contract between you and us for the supply of Goods in accordance with these Conditions.

We/Us/Our: Laura Le Blan

Website: our website with link: lauraleblan.com

You: the person who purchases Goods from us.

1.2 Interpretation

1.2.1 A reference to a statue or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

1.2.2 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.2.3 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.2.4 Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.2.5 A reference to writing or written includes email.

2 Basis of Contract

2.1 Your Order shall constitute an offer by you to purchase Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are complete and accurate.

2.2 Orders for Goods can be made by you as follows:

2.2.1 For Collection Goods or Bespoke Goods: in person or through virtual discussions (In-Person Order)

2.2.2 For Collection Goods: through our Website (Online Order)

2.3 Our Terms with you will be formed as follows: for In-Person Orders: when we tell you we can supply the Goods, for Online Orders: when we email you with dispatch details to accept your Order.

2.4 A quotation for Bespoke Goods given by us shall not constitute an offer. A quotation shall only be valid for a period of twenty (20) Business Days.

2.5 These clauses apply to the Terms to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3 General

3.1 Entire agreement: The Terms and Conditions comprises the entire agreement between you and us and replaces and ends all previous agreements, proposals, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

3.2 Waiver: A failure or delay by you or us to exercise any right or remedy provided under the Terms and Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other remedy

3.3 Severance: If any provision or part-provision of the Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms and Conditions.

3.4 Notices: Any notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first class post or other next working day delivery service, at 9am on the second Business Day after posting or at the time recorded by the delivery service; or, if sent by email, at 9am on the next Business Day after transmission. The email for notice is laura@lauraleblan.com

3.5 Third party rights: Unless it expressly states otherwise, the Terms and Conditions does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms and Conditions.

3.6 Force Majeure Event: Neither us or you shall be in breach of the Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations under the Terms and Conditions if such delay or failure result from an event or circumstance that is beyond our reasonable control, including without limitation, flood, drought, earthquake, acts of God, terrorist attack, war, riots, fire, strikes.

3.7 Jurisdiction: We and you both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms and Conditions or its subject matter or formation.

3.8 Governing law: The Terms and Conditions, and any dispute or claim (including non-contractual disputes of claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England.

4 Collection Goods

4.1 The Collection Goods are described on our Website. Whilst we make every effort to provide an accurate description and image of the Collection Goods on our Website and any printed collateral, these are illustrative only and it may be that the scale and colours shown are different in the photos than in real life. We do not give any guarantee or warranty as to the accuracy of the Collection Goods to those displayed on the Website.

Note: All our items are handcrafted so some small differences are unavoidable and are to be expected. This can be especially unavoidable if the item you ordered is a ring and you have ordered a size which is much smaller or much larger than the size of the ring pictured in our product photos. Most of the rings pictured in our product photos are usually size N (UK). Further, different screens showcase colour in different tones and hues; natural gemstones are each unique. We are not unreasonable, if what you have received is significantly different to the product photo shown on our website, please provide a picture upon receiving your item and email us so that we can help you resolve the problem.

4.2 We do not warrant or undertake that Collection Goods displayed on the Website will be available for purchase.

5 Bespoke Goods

5.1 You acknowledge that Bespoke Goods are custom-made and personalised and therefore agree to the following:

5.1.1 that Bespoke Goods are 100% non-refundable

5.1.2 that the date on which your Bespoke Goods will be ready is an estimation and time shall not be of the essence.

5.1.3 that you shall comply with the payment conditions as set out in clause 9.7

5.2 You give us permission to use photos and/or videos of the Bespoke Goods on the Website, social media profiles, and any other marketing materials for the purpose of promoting our business. You shall have the right to withdraw consent at any time by giving us written notice.

6 Delivery

6.1 Goods for which a delivery is required will only be delivered to the countries listed in clause 6.4.

6.2 You acknowledge that we use a third-party courier or other tracked mailing service for delivery of the Goods.

6.3 The Goods will be delivered to you as soon as reasonably possible and in any event within twenty (20) Business Days of the dispatch date. If you do not receive the Goods within this period, you shall immediately notify us in writing by email at laura@lauraleblan.com. Any dates quoted for delivery are approximate only and the time of delivery is not of the essence.

6.4 In relation to Goods that will be delivered, we will only deliver to addresses in the following countries: United Kingdom, for delivery outside of the UK please email laura@lauraleblan.com for a quote for delivery.

6.5 When you request a delivery be made outside the UK, the Goods may be subject to tax or customs duties over which we have no control, and you shall solely be responsible for paying these taxes and/or duties to the relevant authority or entity.

6.6 Goods will be delivered to the address provided to us when placing your Order or to another such location as you tell us with written notice.

6.7 We shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

7 Risk and Title

7.1 You will own the Goods when we have received full payment for them. 

7.2 Subject to clause 8.2, the risk in the Goods and associated costs shall pass to you at the earliest of the Goods coming into your physical possession or a person identified by you to accept the Goods.

8 Obligations

8.1 You must ensure that the contact details that you provide in your Order are complete and accurate.

8.2 It is your responsibility to ensure that when you purchase Goods, you are not breaching any laws or rules applicable to you and that may apply in the designated place of delivery. Should a legal restriction or embargo apply in relation to the Goods ordered by you (including where Goods are delayed by customs or import restrictions in the country where you have requested delivery), we may not be able to deliver the Goods to you and we will not be responsible for any loss, cost or damages as a result. In that case, you will still have to cover the Charges.   

8.3 You warrant that the Goods are for personal, and not commercial use.

9 Payment and Charges

9.1 The Charges for the Goods shall be the price specified on our Website (for Online Orders) or indicated to you by us (for In-Person Orders).

9.2 If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a incorrect price, we may end the Terms and Conditions, refund you any sums you have paid and require the return of any Goods provided to you.

9.3 We accept payment for Online Orders and In-Person Orders by debit or credit card.

9.4 We accept payment in cash only for In-Person Orders under £5,000.

9.5 We may, by giving written notice to you at any time up to ten (10) Business Days before estimated date of delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

9.5.1 any request by you to change the delivery date;

9.5.2 any request by you to change the design of a Bespoke Order;

9.5.3 any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, and increases in materials costs);

9.5.3 any delay caused by any of your instructions or your failure to give us adequate or accurate information or delivery instructions.

9.6 For Collection Goods, you shall pay the invoice in full and in cleared funds at the time of placing the Order.

9.7 For Bespoke Goods, you must pay a deposit of 50% of the total Charges when you place your Order. The remaining 50% must be paid on collection of the Bespoke Goods, or prior to them being delivered to the address provided.

9.8 Time for payment for the Goods is of the essence and we shall not proceed with the processing of the Order or the delivery of the Goods to you until all amounts payable to us by you are paid in full.

9.9 All amounts due under the Terms and Conditions shall be paid in full without any set-off, counterclaim, deduction or withholding.

10 Cancellations and Refunds

10.1 This clause does not apply to Bespoke Goods which the parties agree that they cannot be returned or refunded. 

10.2 In-Person Orders are not eligible for refunds. You may however request an exchange or credit note within fourteen (14) days of receipt of the Goods.

10.3 We will not accept Goods that have been worn or damaged, or without their original packaging.

10.4 With regards to Collection Goods, Earrings will not be eligible for return due to hygiene issues.

10.5 With regards to Collection Goods, Rings will not be eligible for return as they are made and sized to order.

10.6 When returning eligible Goods, you shall be responsible for ensuring that the Goods arrive in perfect condition, properly packaged and safely delivered or returned to us.

10.7 Should you cancel an Online Order with fourteen (14) days of delivery of the Goods, then, you may either request a full refund or exchange of the Goods for the following reasons:

10.7.1 The incorrect Collection Good has been sent to you. In this case, an exchange for the correct Collection Good is provided.

10.7.2 The Good that has been sent to you is damaged or structurally faulty.

10.8 If the Goods have been delivered to you, you must either return them by posting them back to us at your own expense, by a shipment method approved by us in writing. 

10.9 We shall proceed to any applicable refund after we have the returned Goods and provided that the state of the returned Goods is to our satisfaction.

11 Intellectual Property Rights

11.1 Clause 11 shall survive termination of the Terms and Conditions.

11.2 With regards to Bespoke Goods, and subject to clause 11.3, it is your responsibility to ensure that you have all necessary licenses or ownership rights of Intellectual Property Rights in any materials provided to us or any requested designs made by you and you warrant to us that you have the right to use them for the purposes of supplying the Bespoke Goods.

11.3 All Intellectual Property Rights in or arising out of or in connection with the Goods, other than Intellectual Property Rights in any materials provided by you, shall be owned by us.

11.3.1 We shall be entitled to claim authorship for and shall be the owner of Intellectual Property Rights created in the course of supplying the Goods.

12 Liability

12.1 Clause 12 shall survive termination of the Terms and Conditions.

12.2 Nothing in this Terms and Conditions shall limit or exclude our liability for:

12.2.1 death or personal injury cause by its negligence, or the negligence of its employees, agents or subcontractors;

12.2.2 fraud or fraudulent misrepresentation; or

12.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or any other liability which cannot be limited or excluded by applicable law.

12.3 Subject to clause 12.2, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Terms and Conditions.

12.4 Subject to clause 12.2, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Terms and Conditions shall be limited to 100% of the total Charges paid under the Contract.

Our contact details:

Name: Laura Le Blan

e-mail: laura@lauraleblan.com

Date completed: 14 May 2025

The type of personal information we collect:

We currently collect and process the following information:

-       Identity data

-       Contact data

-       Financial and transactional data

-       IP address

-       Marketing data

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

-       Accounting and records: We utilise your identity data and contact data to maintain records of our work.

-       Order processing and updates: We utilise your identity data and contact data to update you on the status of your handmade order. We utilise the contact data provided to ship your jewellery pieces to you.

-      Managing payments: We utilise your financial and transactional data to process payments when you make an order with us.

-      Managing our relationship with you: We utilise your identity data and contact data to ensure we maintain a good relationship with you, our clientele.

-       Advertising and marketing: We utilise your identity data, contact data, and marketing data to update you on our product lines as well as invite you to private viewings. This will never be excessive. This can be opted out of as outlined below.

We also receive personal information indirectly, from the following sources in the following scenarios:

-       Web log: By utilising our website, we can see and track your IP address and the pages accessed by your computer in the form of a web log.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

-       We have a legal obligation in the case of accounting and record-keeping to provide this basic personal data to the government if requested of us.

-       We have a contractual obligation in the case of order processing and updates, to be certain that you receive your jewellery pieces and are happy with them. We also have a contractual obligation in the case of managing payments.

-       We have a legitimate interest in the case of tracking IP address movements through our website, it helps us analyse our website and ensure your experience exceeds expectations. We also have a legitimate interest in managing our relationship with you, ensuring our business runs effectively.

-       Your consent in the case of our advertising and marketing. You are able to remove your consent at any time. You can do this by contacting laura@lauraleblan.com

How we store your personal information:

Your information is securely stored.

We keep your identity data for five years from your most recent purchase with our company. We will then permanently dispose of your information by securely destroying the data.

We keep your contact data for one year from your most recent purchase with our company, unless you opt-in to our advertising and marketing. We will then permanently dispose of your information by securely destroying the data. If you have opted-in to advertising and marketing, you can remove your consent to these communications at any time, and we will no longer send you any such communications. After one full year from your most recent purchase with our company, we will securely destroy your data as above.

We keep your financial and transactional data for one year from your most recent purchase with our company. We will then permanently dispose of your information by securely destroying the data.

We keep your IP address for one year from your most recent visit to our website. We will then permanently dispose of your information by securely destroying the data.

We keep your marketing data for as long as you have opted-in to advertising and marketing, you can remove your consent to these communications at any time, and we will no longer send you any such communications.